Employee Information

Questions about health and welfare benefits offered
New hire hasn’t received benefits packet
Life event change — marriage, birth, etc. that requires benefit coverage update
Health Savings Account election change
Provider is stating that benefits coverage is inactive
Timing for benefit coverage changes when employee is newly hired, terminated or goes on a leave or LTD
Questions about COBRA
Direct bill questions while on leave of absence

Health Benefits — Provider Contacts

Find providers, manage claims, get help with questions.

Blue Cross/Blue Shield of IL PPOs
or call 888-979-4516

Blue Cross/Blue Shield of IL HMO (Illinois)
or call 800-892-2803

Blue Cross/Blue Shield of AL (Alabama)
or call 800-810-2583

Kaiser HMO (California)
or call 800-278-3296

CVS Caremark
or call 866-559-6882

CIGNA Dental
or call 800-564-7642

Delta Dental (Tomahawk, WI)
or call 800-236-3712

Vision Service Plan VSP
or call 1-800-877-7195

Flexible Spending Accounts and Health Savings Accounts
or call 877-924-3967

Questions about Flexible Spending Account, debit cards or reimbursement
Questions about Health Savings Account (only for those in Bronze PPO) balances, debit card or reimbursement

Consumer Medical
Contact at 888-361-3944 or (51�� for company code field) for the following reasons:

Hinge Health — (must be enrolled in BCBS of IL PPO)
or call (855) 902-2777

For National Health Support Notices, fax the notice to the 51�� Benefits Center at 847-554-1965.
For questions, contact 877-453-0945 and select the “Health and Insurance” prompt. A representative will transfer you to the Qualified Order Unit.

To initiate a life or AD&D claim and for questions about claims, contact New York Life at 888-842-4462.
For Evidence of Insurability forms or questions:
- Get the form at , then click on “EOI Forms” in the “Quick Links” section of the home page.
- Mail the completed form to NY Life, PO Box 20310, Lehigh, PA 18003-9924; fax to 800-440-0856; or e-mail it to bethlehemmail@newyorklife.com.
- For questions about the form or process, call 866-607-2360.

To begin a claim, contact Reed Group at 877-453-0945 (select “Leaves and Disability”), or go online at and click on “Leaves and Disability” in the “Quick Links” section of the home page.
If there is an active claim already open, you can e-mail your case manager at pcaleaves@reedgroup.com.
- Your e-mail must include your case number, employee name and employee ID number.
- Please allow 24–48 hours for reply.

To initiate a claim or ask questions about claims, contact New York Life at 888-842-4462.

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